I've found that if you build a relationship with the people at a small shop, often they will cut you a deal. Sometimes its small, like throwing in wax and a leash with a new pair of skis (), but coupled with the priceless knowledge of the staff of small shops, it works out to being a pretty good deal.
I still shop at REI, but I find that they are good for just the basics. If I want any kind of specialized gear, I am forced to go to the smaller shops.
Recent examples of REIs failure to supply me the goods:
- Lowe tri-cams in the small sizes
- Basically ANY backcountry ski gear, poles most recently
- Double ropes. REI has shaved cock for ropes. Just your standard 10.5 and bigger.
- a s s m * n k e y