I have not had success in getting my pack repaired either. Luckily I never got as far as sending it in since I also had gotten no response from him. So I'll do it myself.
http://www.mec.ca/Products/product_detail.jsp?PRODUCT%3C%3Eprd_id=845524441776413&FOLDER%3C%3Efolder_id=2534374302699687&bmUID=1208676582713
Use it for most muti-pitch day stuff. Doesn't have a floating lid. Mines a little older but I think its the same.
My personal experience with grivel (taakoon) is they are horribly sticky. Even tuned. Maybe the picks are redesigned or I just suck. Either way I switched to the new vipers. These are quite nice on steep ice.
Yup, they never delivered, and it took several calls-emails to get my card refunded.
As an aside, I've been 100% on internet transactions until this year. I've had 4 go south since Jan.
Chouinard @ LV is fat-fat-fat. Main Wall is relatively low flow this year but is forming nice pillars instead of wide curtains. Some of the ice on Main Wall has thinned out considerably since mid Jan.
Cave Man on Main Wall
A hint to whether they actually have the item in stock: check the estimated ship date. If its a few days or so out, expect further delays and a phone call.
Spend wads of money getting to cool places, suffering shitty weather and not getting up anything. Again.
Oh, and world peace...or was that stay out of the hospital. You hear that mom & dad?!