rob Posted June 2, 2008 Share Posted June 2, 2008 So, I called up to cancel my vonage account today. You can't cancel online, they make you call. The conversation went something like this: Vonage: "Hello sir. I'm EXTREMELY sorry to hear you would like to cancel your account today. What happened? Are you unhappy with the service?" Me: "Well, I just don't use it ever. I mostly use my cell phone." Vonage: Our records indicate that you received 4 phone calls this month already on your vonage account. Do you realize cancelling your account may result in extra usage fees on your cell phone?" Me: Silence. "Yeah, well, I'd just like to cancel the account." Vonage: "I can certainly respect your decision, sir. I would only like to point out that vonage can serve as an emergency backup for when your cell phone network is down, or your cell phone battery dies. Surely you'd like to have a backup phone. Do you have kids?" Me: (laughing out loud) No, I'd just like to cancel my account please Vonage: I'm sorry to hear that sir. Can you please verify your identity by giving me your 4-digit vonage pin and your billing address. Me: yeah yeah...(super sekret pin to follow) Vonage: Allright sir, to make sure I heard you right, I would like to verify that you are asking to cancel your account, and that you do not want the added security of a vonage phone line at your house. You understand that this may result in extra cell phone usage fees, is that correct? Me: Please, just cancel my account Vonage: Please hold while I process this. (15 minute wait) Hello, sir, I would just like to ask you if you would like to sign up for a limited vonage account, for emergency purposes, allowing limited usage for $19.99 per month. Me: No, please...just cancel my account Vonage: I understand your position, sir. How about our $9.99 limited plan, which would allow... Me: (inturupting) No! Cancel my account! Vonage: Are you sure? I mean, it would be a waste to cancel your account when you can have emergency services only for $4.99? You don't want this? I mean, it just doesn't make sense... Me: Please cancel my acccount! Vonage: OK, Sir, I certainly respect your opinion. I would like to confirm for the record that you are canceling your account and understand that this action will be irreversable. Can you confirm this? Me: YES! Vonage: Thank you sir, even though you are no longer a vonage customer, I would like to point out that we are adding new features every month... Me: Thanks! (Hanging up) Quote Link to comment Share on other sites More sharing options...
underworld Posted June 2, 2008 Share Posted June 2, 2008 irreversable???? so you can never have a vonage account again! OMG!!! Quote Link to comment Share on other sites More sharing options...
rob Posted June 2, 2008 Author Share Posted June 2, 2008 I think she meant I can never have that number again, and I think I got some discount cause I had an account for over 2 years, I think I lost that when I cancelled At least she respected my decision Quote Link to comment Share on other sites More sharing options...
builder206 Posted June 2, 2008 Share Posted June 2, 2008 she won't respect you tomorrow though...the night's fevered whispers never withstand dawn's harsh light Quote Link to comment Share on other sites More sharing options...
rob Posted June 2, 2008 Author Share Posted June 2, 2008 I think tomorrow they're gonna call me back, just to make sure I didn't change my mind Quote Link to comment Share on other sites More sharing options...
KaskadskyjKozak Posted June 3, 2008 Share Posted June 3, 2008 I think tomorrow they're gonna call me back, just to make sure I didn't change my mind Rob, are you sure you wanted to really cancel Vonage? Quote Link to comment Share on other sites More sharing options...
builder206 Posted June 3, 2008 Share Posted June 3, 2008 How can they? You cancelled the service! er...you didn't give them your cell number, did you? You might incur added charges. Quote Link to comment Share on other sites More sharing options...
rob Posted June 3, 2008 Author Share Posted June 3, 2008 How can they? You cancelled the service! er...you didn't give them your cell number, did you? You might incur added charges. I should have called from my vonage phone. I wonder what would have happened? Would my conversation have been cut off instantly when she cancelled it? Would I have gotten free talking? Hmm... Quote Link to comment Share on other sites More sharing options...
Fairweather Posted June 3, 2008 Share Posted June 3, 2008 Your last word was "thanks" confirming that you do, in fact, want their newest promotional offer. The conversation was recorded for your protection. Quote Link to comment Share on other sites More sharing options...
olyclimber Posted June 3, 2008 Share Posted June 3, 2008 Are you sure you wanted to do that? Quote Link to comment Share on other sites More sharing options...
G-spotter Posted June 3, 2008 Share Posted June 3, 2008 How can they? You cancelled the service! er...you didn't give them your cell number, did you? You might incur added charges. I should have called from my vonage phone. I wonder what would have happened? Would my conversation have been cut off instantly when she cancelled it? Would I have gotten free talking? Hmm... They would have billed you at $50 per second system access fee for unauthorized account usage. Quote Link to comment Share on other sites More sharing options...
Doug Posted June 3, 2008 Share Posted June 3, 2008 Wow! When did AOL buy Vonage? Quote Link to comment Share on other sites More sharing options...
DPS Posted June 3, 2008 Share Posted June 3, 2008 Geez Rob, don't you realize this may result in increase cell phone costs? Quote Link to comment Share on other sites More sharing options...
hafilax Posted June 3, 2008 Share Posted June 3, 2008 I go through a conversation like that every time the credit card company offers me life insurance on my balance. Quote Link to comment Share on other sites More sharing options...
archenemy Posted June 4, 2008 Share Posted June 4, 2008 Just tell them you're dead. Quote Link to comment Share on other sites More sharing options...
olyclimber Posted June 4, 2008 Share Posted June 4, 2008 just don't tell them if you have any gold teeth or they may be digging you up. Quote Link to comment Share on other sites More sharing options...
rob Posted June 4, 2008 Author Share Posted June 4, 2008 I'm half-tempted to call them up and ask if they can reverse my cancellation and give me my old number back. "But nobody warned me!" Quote Link to comment Share on other sites More sharing options...
minx Posted June 4, 2008 Share Posted June 4, 2008 i probably would've done that about 15 minutes later Quote Link to comment Share on other sites More sharing options...
tvashtarkatena Posted June 8, 2008 Share Posted June 8, 2008 If ticks could talk, I wonder what they'd say prior to removal? Quote Link to comment Share on other sites More sharing options...
Sherri Posted June 8, 2008 Share Posted June 8, 2008 Can you hear me now? Quote Link to comment Share on other sites More sharing options...
tvashtarkatena Posted June 8, 2008 Share Posted June 8, 2008 Rob, does your medical cover a vonagectomy? Quote Link to comment Share on other sites More sharing options...
Dechristo Posted June 8, 2008 Share Posted June 8, 2008 If ticks could talk, I wonder what they'd say prior to removal? Bon voyage vonage Quote Link to comment Share on other sites More sharing options...
pink Posted June 9, 2008 Share Posted June 9, 2008 wanna buy a timeshare rob? you really need that week man. Quote Link to comment Share on other sites More sharing options...
tvashtarkatena Posted June 9, 2008 Share Posted June 9, 2008 Give the Vonage guy a break. He probably just lost his job at Clinton headquarters. Quote Link to comment Share on other sites More sharing options...
tvashtarkatena Posted June 9, 2008 Share Posted June 9, 2008 (edited) Vonage application question: Ethnicity (mark one): Caucasian _ African American _ Asian American _ Remora _ Hispanic American _ Native American _ Other _ Edited June 9, 2008 by tvashtarkatena Quote Link to comment Share on other sites More sharing options...
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