thinking back to working at a bike shop in college we would always get the "it broke, i don't know why - i was just riding along" we called it "JRA" and would make fun of that person because things don't break when you are just riding along. Similarly, things don't just break while sitting on a backpack. They probably made fun of you too.
if those helmets are truely defective, why isn't there a stink about it just like the Alien Probes? I have a half dome and it is beat to sh!t with no cracks.
seems like everyone bitches after they get their refund or exchange. shouldn't you bitch if you DIDN'T get an exchange?