I have heard this sentiment from others, z. So I was prepared when I went in there the first time. The two times I have been to FF people were helpful and even let me in after they had officially closed to buy a pair of crampons (including honoring the sale price that had expired the day before). Until I get pissed on there, I'd still shop there. Marmot, however, is a different story but probably suffers from the same disease that plagues the rest of Bellevue.