rob Posted April 28, 2008 Share Posted April 28, 2008 This morning, I receive a call from an employee at a Charlotte, N.C. company informing me that he's receiving all of my corporate email. Turns out that his company was recently aquired by mine, and his new corporate network alias is identical to my alias, save for two letters. And now he's getting my mail. He called helpdesk and reported the problem, and they closed his service request, stating that they couldn't do anything to help and advised he "wait and see if it resolved itself on its own." WTF? Thinking it's probably NOT going to resolve itself on it's own, I called up helpdesk myself and complained that somebody else is receiving my VIAGRA spam. So what does the guy at helpdesk ask me to do? That's right -- reboot. I'm able to convince him to put the bong down, and that the problem is unlikely to be at MY end, and so he escalates my issue to tier 2. OOOH, Tier 2! That sounds serious. They're not messing around. He informs me that tier 2 will contact me within 48 hours -- and guess just how they will contact me? That's right, by EMAIL. I asked him just how, exactly, were they planning on contacting me via email? There was silence at the other end, followed by a blank "what do you mean?" Exasperated, I say "You know...cause I'm not GETTING any email." Confused, he repeats the mantra: "Tier 2 will assist you via email within 48 hours, sir." Do they all sit around and get high over there, or what? Quote Link to comment Share on other sites More sharing options...
KaskadskyjKozak Posted April 28, 2008 Share Posted April 28, 2008 This morning, I receive a call from an employee at a Charlotte, N.C. company informing me that he's receiving all of my corporate email. Turns out that his company was recently aquired by mine, and his new corporate network alias is identical to my alias, save for two letters. And now he's getting my mail. He called helpdesk and reported the problem, and they closed his service request, stating that they couldn't do anything to help and advised he "wait and see if it resolved itself on its own." WTF? Thinking it's probably NOT going to resolve itself on it's own, I called up helpdesk myself and complained that somebody else is receiving my VIAGRA spam. So what does the guy at helpdesk ask me to do? That's right -- reboot. I'm able to convince him to put the bong down, and that the problem is unlikely to be at MY end, and so he escalates my issue to tier 2. OOOH, Tier 2! That sounds serious. They're not messing around. He informs me that tier 2 will contact me within 48 hours -- and guess just how they will contact me? That's right, by EMAIL. I asked him just how, exactly, were they planning on contacting me via email? There was silence at the other end, followed by a blank "what do you mean?" Exasperated, I say "You know...cause I'm not GETTING any email." Confused, he repeats the mantra: "Tier 2 will assist you via email within 48 hours, sir." Do they all sit around and get high over there, or what? those who can, do; those who can't, teach... those who can't teach, work help desk? Quote Link to comment Share on other sites More sharing options...
Off_White Posted April 28, 2008 Share Posted April 28, 2008 bullshit. Quote Link to comment Share on other sites More sharing options...
KaskadskyjKozak Posted April 28, 2008 Share Posted April 28, 2008 bullshit. so, you failed at doing or at teaching? Quote Link to comment Share on other sites More sharing options...
JayB Posted April 28, 2008 Share Posted April 28, 2008 bullshit. Waiting for someone on cc.com to start channeling the ghost of Samuel Johnson and exclaim "Tosh!" instead of "bullshit." My money's on Ivan... Quote Link to comment Share on other sites More sharing options...
Hugh Conway Posted April 28, 2008 Share Posted April 28, 2008 bullshit. Honest answers? You must really suck at help desk. Quote Link to comment Share on other sites More sharing options...
minx Posted April 28, 2008 Share Posted April 28, 2008 "help desk" the lies start before you talk to anyone Quote Link to comment Share on other sites More sharing options...
hafilax Posted April 28, 2008 Share Posted April 28, 2008 Like reading a page of Catch 22. Good luck with that. Maybe Milo Minderbinder can pull some strings for you. Quote Link to comment Share on other sites More sharing options...
olyclimber Posted April 28, 2008 Share Posted April 28, 2008 NOTHING CLEVER OR PITHY TO ADD HERE! Quote Link to comment Share on other sites More sharing options...
rob Posted April 28, 2008 Author Share Posted April 28, 2008 my coworkers point out this means I have 48 hours of slack time. Clearly they don't know me very well. Quote Link to comment Share on other sites More sharing options...
G-spotter Posted April 28, 2008 Share Posted April 28, 2008 Dude. With a little work you could extend that to a couple MONTHS of slack time. "Yeah, I'm still having that email problem. I never got your TPS report. So sorry!" Quote Link to comment Share on other sites More sharing options...
Hugh Conway Posted April 28, 2008 Share Posted April 28, 2008 NOTHING CLEVER OR PITHY TO ADD HERE! at least you shout. Quote Link to comment Share on other sites More sharing options...
builder206 Posted April 28, 2008 Share Posted April 28, 2008 On my construction project the owner provides a web-based document control app. This morning the 3rd party provider issued a new TOU. It reads just like the old one, totally innocuous, but I was, like, all WHOA WE NEED LEGAL TO LOOK AT THIS. My boss told me to issue an all-points-bulletin that no one on staff is to log onto the app until we get the all-clear from HQ in Paris. I sent the owner a notice that they have caused a major project impact. They were caught by surprise by the whole thing so they started a shitstorm with the 3rd party provider. Meanwhile I set the TOU aside. No data is moving in either direction. Took all of maybe 20 minutes. A great Monday morning. Quote Link to comment Share on other sites More sharing options...
Stefan Posted April 28, 2008 Share Posted April 28, 2008 I am jealous of your problem. Our helpdesk always fixes the problems we have. That means our networks and our computers by the most part work correctly and functionally all the time. Which means we can usually never have an excuse to slack. Ever. Take this as a blessing. Quote Link to comment Share on other sites More sharing options...
rob Posted April 28, 2008 Author Share Posted April 28, 2008 On my construction project the owner provides a web-based document control app. This morning the 3rd party provider issued a new TOU. It reads just like the old one, totally innocuous, but I was, like, all WHOA WE NEED LEGAL TO LOOK AT THIS. My boss told me to issue an all-points-bulletin that no one on staff is to log onto the app until we get the all-clear from HQ in Paris. I sent the owner a notice that they have caused a major project impact. They were caught by surprise by the whole thing so they started a shitstorm with the 3rd party provider. Meanwhile I set the TOU aside. No data is moving in either direction. Took all of maybe 20 minutes. A great Monday morning. Is this why I often see construction guys standing around? I'm in the wrong industry.... Quote Link to comment Share on other sites More sharing options...
ivan Posted April 28, 2008 Share Posted April 28, 2008 i called the helpdesk this mornign after they didnt' respond to any of the emails i sent last week - no answer - troubling message: "please leave your message at the tone. know that we here at the helpdesk never make predictions about anything, especially the future" (which seems kinda of superflous, no? do people make predictions about the past?) anyway, suprisingly, within an hour i'd gotten a call back and an hour after that they came and fixed the problem, so only like 2 hrs total...well, 2 hrs and 7 days. everything i know about dr johnson i learned from watching fear n' loathing i have the "he who makes a beast of himself, gets rid of the pain of being a man" quote on the wall behind my desk even as i type Quote Link to comment Share on other sites More sharing options...
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