Oooooh! American University! Now there is the creme de la creme. Just because you can do really hard math doesn't mean you have a freaking clue what goes on in a business. Truth of the matter is that the people who pay for the return policy abuses are the layed off employees and the customers. True it is not the only reason, but you are not screwing the man over with that at all. Hell, they are probably profiting off the returns policy somehow. No matter how clever you think you are NOLsey, the man is smarter then you.