I thought it was more like this:
"Hi, the hook riped out of this gaiter the first time I used it...."
"Oh, OK, we can fix that for you, it'll take about three weeks."
"Uhmm, can you just replace it?"
"No."
Hmm three weeks, no gaiters, I bought them because I need them... "I'll just do it myself, thanks (for nothing.)"
But, they are cheap, and make some reasonably good gear, for budget minded peeps. Just know what you are getting. Thanks for the heads up jordop, I had kinda forgotten about their suck-ass service.