Bigtree Posted January 11, 2011 Posted January 11, 2011 So, I was loading up my coveted 40L WorkSack Sunday morning at the car park for an ice climb when one of the two tie down straps for the top pouch parted ways where it was sewn to the edge of the pouch. The pack wasn't that full but with the rope on top of the sack I was pulling the straps down with some force to clip the strap. Called CiloGear this morning from the office to make arrangements to send the top pouch in for repairs from Vancouver Island where the pack and I live. Graham answered, we had a short discussion after which he took my name/address and said to forget the repair and that he'd ship me a replacement out by days-end. Impressive when the owner of the company offers this kind of stellar customer service. I'll be buying more packs from this outfit in the future for sure. Quote
Lodestone Posted January 11, 2011 Posted January 11, 2011 Totally cool. It's nice to own gear made by a company that cares and stands behind their products. Chad Quote
kurthicks Posted January 11, 2011 Posted January 11, 2011 A good man that Graham. Nothing but props to him. Quote
DanielHarro Posted January 11, 2011 Posted January 11, 2011 I have had nothing but great experience with everyone at CiloGear and their packs are amazing! Quote
Sol Posted January 11, 2011 Posted January 11, 2011 After hearing my praise for cilogear packs, my neighbor gave in and ordered one online. 5 minutes later he gets a call from graham, graham wanted to know if he knew the difference between the 40 and 45L packs. they talked for a while about the pros and cons of each pack, what colors he would want, etc. he was pretty blown away with the customer service he received from cilogear and even more impressed with his pack. though i have a giant wall stacked full of packs the only ones i use are my 60, 30, and 20L cilos. Quote
Autoxfil Posted January 11, 2011 Posted January 11, 2011 My 30L is amazing. A bigger version is now on my wish list. I have thier expedition duffel en route to my house - very excited to try that out. Quote
OlympicMtnBoy Posted January 11, 2011 Posted January 11, 2011 Second (third, fourth) all that. I also love my 60l and my only complaint (strap ripping out on an earlier version) was also met with great service! Thanks Graham! Quote
crackers Posted January 11, 2011 Posted January 11, 2011 aw jeez folks! stop making me blush! Bigtree, if you didn't live in canuckistan, I'm sure I would have opted for the repair! Thank you. It's been quite a ride for the past five years. We're in the sixth year of sales, we've moved production from turkey to New York City and finally to Portland. We've made some far from perfect packs, and I think we're making some pretty damn awesome ones now...Check out the Hauly's and some other new packs for your cragging pleasure. Ski packs should go up at the end of the month, but I have to get through OR first. Quote
Alpinisto Posted January 11, 2011 Posted January 11, 2011 My 30L is amazing. A bigger version is now on my wish list. Um...wouldn't that be called the 45L? +5 (or whatever we're up to) for Graham and CiloGear. I loves my 30L, 60L and 75L. Quote
Blake Posted January 12, 2011 Posted January 12, 2011 If I could only ever have one pack, it'd be a 30L Cilogear. I've used mine on more trips than I can count, and it is the bees knees on everything from an afternoon of cragging to 4-day trip into the Picket Range. My only issue is a small hole in the bottom which I patched. The hole was chewed by a monkey in SE Asia though, so I can't really blame Graham or the design for that one. Quote
genepires Posted January 12, 2011 Posted January 12, 2011 of course you can blame Graham for his damn banana flavored pack material! Quote
Bigtree Posted March 2, 2011 Author Posted March 2, 2011 Graham, you're a man of your word. The lid arrived in today's post as promised. Thank you, from a loyal customer. Quote
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