Send them to the Rubber Room or Red Rock Resoles and avoid these kinds of problems.
I took a pair of Enduros to Mountain Soles for a resole and was told that because the cardboard last was toasted that they can't resole. Um. . yeah, how do you resole slippers? Anyhow, I took that as gospel and tossed my shoes. I subsequently learned that this was incorrect information. I won't be using these guys ever.