I have not had success in getting my pack repaired either. Luckily I never got as far as sending it in since I also had gotten no response from him. So I'll do it myself.
http://www.mec.ca/Products/product_detail.jsp?PRODUCT%3C%3Eprd_id=845524441776413&FOLDER%3C%3Efolder_id=2534374302699687&bmUID=1208676582713
Use it for most muti-pitch day stuff. Doesn't have a floating lid. Mines a little older but I think its the same.
My personal experience with grivel (taakoon) is they are horribly sticky. Even tuned. Maybe the picks are redesigned or I just suck. Either way I switched to the new vipers. These are quite nice on steep ice.
Yup, they never delivered, and it took several calls-emails to get my card refunded.
As an aside, I've been 100% on internet transactions until this year. I've had 4 go south since Jan.