michaeljosephnozel Posted April 16, 2003 Share Posted April 16, 2003 Have never had this happen on any other of my BD Express screws, but earlier this winter I lost the little retaining washer off the end of the "express" spindle (the critical piece which holds the knurled collar onto the spindle). Fortunately, I was able to save the knurled collar, as I probably would have been unlikely to locate it in the snow after the fact. Anyway, I went to the hardware store thinking it would be easy to find a replacement washer which would provide a suitably snug fit, but no luck. I doubt whether this is a common problem, but has anyone experienced this and found a good solution? Perhaps this screw needs to be sent into Black Diamond? Any constructive assistance will be appreciated. Quote Link to comment Share on other sites More sharing options...
snoboy Posted April 16, 2003 Share Posted April 16, 2003 This really sounds like a warranty issue to me... Quote Link to comment Share on other sites More sharing options...
catbirdseat Posted April 16, 2003 Share Posted April 16, 2003 snoboy said: This really sounds like a warranty issue to me... I agree. Take it back. Quote Link to comment Share on other sites More sharing options...
rr666 Posted April 16, 2003 Share Posted April 16, 2003 Take it back. Is BD quality going to shit?? Quote Link to comment Share on other sites More sharing options...
Sphinx Posted April 16, 2003 Share Posted April 16, 2003 rr666 said: Is BD quality going to shit?? No, it's just ONE screw. And it's not like it undermines the strength of the screw either. Quote Link to comment Share on other sites More sharing options...
rr666 Posted April 16, 2003 Share Posted April 16, 2003 Sphinx said: rr666 said: Is BD quality going to shit?? No, it's just ONE screw. And it's not like it undermines the strength of the screw either. Sheeeww, that is good to know just want to make sure they still have their shit together Quote Link to comment Share on other sites More sharing options...
Rodchester Posted April 16, 2003 Share Posted April 16, 2003 I think it is a warranty issue, and a great chance to see if BD comes through and stands by their product. Keep us in the loop about what BD does. Quote Link to comment Share on other sites More sharing options...
JoshK Posted April 16, 2003 Share Posted April 16, 2003 I can't imagine BD wouldn't take care of it. If they don't, just take it back to REI. Quote Link to comment Share on other sites More sharing options...
michaeljosephnozel Posted April 16, 2003 Author Share Posted April 16, 2003 Okay, sounds like we have concensus on a warranty issue. Also sounds like this is a rare problem, since no one responded with a similar experience. I'll contact BD, and commence the warranty return. I will also report back with the particulars as to how BD handles it. Thanks for the responses. Quote Link to comment Share on other sites More sharing options...
Colin Posted April 16, 2003 Share Posted April 16, 2003 On a similar note... The rubber grip on one of my Cobras has started to delaminate from the base of the shaft, and whenever I am plunging it snow gets jammed up underneath the rubber, worsening the problem. I sent BD an e-mail, and they said: "The Cobra tool was really not designed with that use in mind-it's considered a technical tool, rather than a general mountaineering tool. Plunging this tool is probably the last thing it would be good at, as you may have noticed." So, remember, if a tool is good at climbing water-ice you aren't supposed to use it on alpine climbs. Quote Link to comment Share on other sites More sharing options...
Ducknut Posted April 16, 2003 Share Posted April 16, 2003 Call them and ask. I busted the handle of a 3 or 4 year old avy shovel and called them today. They said no problem we'll replace it. I don't think they'll give you any lip about replacing the clip on the ice screw. Quote Link to comment Share on other sites More sharing options...
Bronco Posted April 16, 2003 Share Posted April 16, 2003 (edited) Colin said: On a similar note... The rubber grip on one of my Cobras has started to delaminate from the base of the shaft, and whenever I am plunging it snow gets jammed up underneath the rubber, worsening the problem. I sent BD an e-mail, and they said: "The Cobra tool was really not designed with that use in mind-it's considered a technical tool, rather than a general mountaineering tool. Plunging this tool is probably the last thing it would be good at, as you may have noticed." So, remember, if a tool is good at climbing water-ice you aren't supposed to use it on alpine climbs. Sounds to me like you might be wearin' it out. Edited April 16, 2003 by Bronco Quote Link to comment Share on other sites More sharing options...
JoshK Posted April 16, 2003 Share Posted April 16, 2003 Colin said: On a similar note... The rubber grip on one of my Cobras has started to delaminate from the base of the shaft, and whenever I am plunging it snow gets jammed up underneath the rubber, worsening the problem. I sent BD an e-mail, and they said: "The Cobra tool was really not designed with that use in mind-it's considered a technical tool, rather than a general mountaineering tool. Plunging this tool is probably the last thing it would be good at, as you may have noticed." So, remember, if a tool is good at climbing water-ice you aren't supposed to use it on alpine climbs. LOL...wow,that's great, good job BD. So they assume that all of us who climb technical ice never climb technical ice where an approcah is required over snow!? According to them I should probably be keeping my viper's in a climate controlled glass case when not in use and only using them on farmed ice, eh? Quote Link to comment Share on other sites More sharing options...
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