Yes, that makes sense. MSR replaced the shoes, no questions asked, no paperwork, at the factory down on 2nd St. S. They took the time to explain the design flaw and how they'd rectified it in the next version.
I contrast, I had a ripped out some rivets on a pair of Tubbs snowshoes, which is also in Seattle. "Can I just come down and drop them off?"
No. The only way to get them fixed is to mail them in through the original retailer. "Can you give me a repair estimate over the phone? I can describe exactly which rivets have failed."
No. Send them in, then you get the estimate. Yeah, right.
The whole process was such an open ended hassle that I decided to just try to fix them myself. That's fine. And that's the last Tubbs product I'll ever buy.
Fortunately, they're a second pair now, and so there only for visitor use.