Le Piston Posted July 25, 2010 Posted July 25, 2010 I'm having similar problems. I have a queue full of pictures to upload, but I get the error code or dreaded squirrel when I try to get them into my gallery. I've tried going through the Gallery and TR photo icon, nothing is working. I used to have no problems uploading pictures. I have several "tickets" for help, but still unable to add pictures. Help! Quote
Bronco Posted July 26, 2010 Posted July 26, 2010 I had similar problems but resized (smaller) and submitted photos one at a time with no further issues. I also cleared my queue before submitting one at a time. Quote
jon Posted July 26, 2010 Posted July 26, 2010 Sorry for the problems we know we need to address this. We'll hopefully have this fixed shortly. Quote
sparverius Posted July 27, 2010 Posted July 27, 2010 I'm curious how you cleared your queue? Maybe that is my problem? Quote
Bronco Posted July 27, 2010 Posted July 27, 2010 Just go into your queue and "uncheck" each photo and click "submit". Quote
Le Piston Posted July 27, 2010 Posted July 27, 2010 Thanks...That worked to clear the queue, but again when I tried to upload a single picture, it said successfully uploaded and nothing shows up either on my picture gallery or on "alpine climbing" which was the other category I tried. Where are the pictures going? Suggestions? Quote
Bronco Posted July 27, 2010 Posted July 27, 2010 Sorry, I didn't experience that issue. Sounds like a problem for the CEO. Quote
Le Piston Posted August 2, 2010 Posted August 2, 2010 How do I contact the CEO? I see other people doing trip reports and getting their pictures in just fine...like I used to be able to do. What has changed that won't allow me to upload pictures? Quote
sparverius Posted August 3, 2010 Posted August 3, 2010 LePiston, I am now able to upload pictures again after much frustration. I wish I could tell you what to do, but I didn't do anything differently. It just started working again. I hope your problem can be resolved soon. Quote
Bronco Posted August 3, 2010 Posted August 3, 2010 How do I contact the CEO? I see other people doing trip reports and getting their pictures in just fine...like I used to be able to do. What has changed that won't allow me to upload pictures? Â Sorry Le Piston, the CEO reference was a little joke intended to bait Jon into yelling at us about CC.com being a free site and to quit crying. He may have been demoted to the mail sorting room in the meantime. Quote
jon Posted August 23, 2010 Posted August 23, 2010 Hi Everyone, Â There have been several complaints online and offline through the support email indicated problems with the photo gallery, mainly with the ability to upload. Thanks to everyone who has written in or posted concerning problems; it helps us stay on top of things here. We will be making efforts this week to remedy the problems with the photo gallery and try to address other issues as well. We'll give a heads up to everyone when we think things are fixed. Â As always keep the TRs and great conversations coming and get your friends to contribute as well! Â Cheers, Jon and Porter Quote
Le Piston Posted August 23, 2010 Posted August 23, 2010 Thanks...appreciate all the hard work on making Cascade Climbers such a great site! Quote
jon Posted August 26, 2010 Posted August 26, 2010 I'm hoping that a few people could send us some of the images they are trying to upload. Post here first so we don't get overloaded with email. First 3 people having problems. Email them to climb{remove}aht.kaskadeklimbers.(wemove).cahm. Not like we don't get a ton of spam anyway after 10 years but whatever. If you can't figure that out PM me LOL. Â People that are having problems, are you uploading jpegs straight from your camera, and if so what megapixel and what size are the image files. One thing that I suspect is happening here is that our databases are getting huge, as is the load on our servers, and so are the megapixel ratings for consumer cameras getting into the 14 megapixel range which of course makes enormous files. Based on the errors people are getting I suspect one of the problems people are encountering are due to high server load and their requests are timing out, hence the squirrel nutz. Quote
denalidave Posted August 26, 2010 Posted August 26, 2010 For what it's worth, I can't seem to load even the smallest pics anymore. I've tried to resize them "best for web", "best for e-mail" and on and on. I always get snaffled anymore, regardless of the size. Even very small files taken with my phone won't load... But no, I have never tried to load them directly from the camera/phone. Quote
jon Posted August 26, 2010 Posted August 26, 2010 Thanks that is a lot of help. Â Some fun stats. 53,196 photos taking up 20gigs of disk space. Quote
Le Piston Posted August 27, 2010 Posted August 27, 2010 I have had some success with hitting the "Refresh" icon and retrying 2 or 3 times to get the image to upload...after resizing the image to about 10-12% of original. It's a lot more work, but at least I'm getting some images uploaded...just not the big panoramas. It's an improvement. Hope this helps! Quote
jon Posted August 31, 2010 Posted August 31, 2010 A quick update. I really think this is a server issue and not a software issue, but I'm still working on it. I have renewed the license on the photo gallery software and will be working in the next couple weeks to get that upgraded which will hopefully alleviate some of the problems. I'll upload some large images and see if I can recreate this problem. Thanks for the patience. Quote
G-spotter Posted September 1, 2010 Posted September 1, 2010 I noticed it really doesn't like it if you submit a photo with a name like climb1.jpg and there is already a picture called climb1.jpg in the gallery... Quote
denalidave Posted September 13, 2010 Posted September 13, 2010 Not sure what you guys did, but I was finally able to upload some photos. Thanks! Quote
jon Posted September 13, 2010 Posted September 13, 2010 I upped the ram in our VPS so I hope that will solve part of the problem. Quote
denalidave Posted September 13, 2010 Posted September 13, 2010 I upped the ram in our VPS so I hope that will solve part of the problem. Thanks Jon... I went through and cleaned out a lot of crap pics a few months back but I did get all of the junk yet out of storage. I tried to load a few more pics today but got snaffled again. That was on my laptop, now I will try on my pc. Thanks for all your work keeping the spray flowing! Quote
denalidave Posted September 13, 2010 Posted September 13, 2010 I upped the ram in our VPS so I hope that will solve part of the problem. Thanks Jon... I went through and cleaned out a lot of crap pics a few months back but I did get all of the junk yet out of storage. I tried to load a few more pics today but got snaffled again. That was on my laptop, now I will try on my pc. Thanks for all your work keeping the spray flowing! I was able to load a couple more pics from my pc. Quote
pink Posted October 12, 2010 Posted October 12, 2010 just banning you! Â Â but you promised to ban me first Quote
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