Several years ago I wanted a new pack. Something smaller than a 5000 cu in megapack. REI had a sale going on - 20% off coupon, etc. I went in to the flagship store. It was packed. I had to wait in line just to talk with the salesman. He was totally rude. I wanted to try 2-4 packs on with simulated weight, run up and down the stairs, etc, and get feedback from him. He looked more annoyed. I said "fuck it" and walked over to Feathered Friends. It was almost empty in there. A guy was very helpful. He didn't pressure me or bother me. I tried on 3-4 packs, and left without buying anything. I went to Marmot Mountain Works. They didn't have anything different/better than FF's selection. Next day, I went back to FF and bought one of the packs I had tried. It was 20% more expensive than REI. That was my middle finger to REI and thumbs up to FF.