I had called around to a couple local ski shops looking for a replacement part for one of my bindings. One shop just flat out refused to help while the other, although seemingly willing to help, didn't follow through and left me with a still-broken binding.
I wandered into Marmot Mountain Works on the way back from the mountains one day on chance and not only did they have the part I needed, but had two of them, with improved screws that wouldn't allow the part to fall off again (heel lift on G3 Onyx). They also provided them free of charge since I had bought the bindings there.
I resolved then and there that I'd never go to the 'other' shops and I'd do all my shopping at SA, FF, and MMW from now on.