I emailed them, and they said they don't repair gear anymore , for free or otherwise. They said to call rainy pass. BUT, I know they'll take them back and give you a new pair if you're "unsatisfied." Some people think that's justified, some don't, so that's your call. I have taken stuff in there, and told them the hole was the result of a fight with an ice axe, and they repaired it no problem. OR is also really good about repairs, whether your fault or not, they'll fix anything for free, and no shipping. I like that gear companies that charge top dollar for their stuff will repair it, keeping it out of the landfills for awhile longer.