I went to FF on Friday and got some new Freerides for $200.
Since this was the pair of which one was on display, the template had gotten lost. No big deal, but I decided to mount them myself instead of paying for it, so I posted looking for a template. That night, one of the shop employees PMs me, tells me to come by and he'll mount em up for me.
So I go there, expecting to drop everything off and come back a few days later. Instead, Figger_Eight grabs my stuff, drags it into the back of the shop, and fifteen minutes later, I walk out ready for some snow.
If that isn't cool, I don't know what is.
A while back, I lost a pole basket. I go to REI, and after waiting forever, the clueless guy comes back with a life-link basket. I head to FF, and in two seconds I've found their spare baskets.
And I like that the people there actually climb and ski, they aren't pushy, and they know what they're talking about. I also like a shop that carries the replacement parts for the gear they stock.