Atomic Refuses a Warantee

[Zenolith]

Since Atomic sells some popular ski-mountianeering skis I thought this warning might be of interest.

Over a month ago I broke a tip on a brand new pair of Tourcarves at Bachelor. I don't know how it happened; I noticed it on the lift. I sent them to Atomic USA and they sent them back saying that the damage was from impact and therefore would not honor the warantee. I think this is lame and will never buy another pair of Atomics b/c they don't seem to care if their customers are happy or not. If I slamed a mougul (I did this on a 1.5' powder day) I would feel responsible, but I think their judgement call is wrong. They can be splinted but my skin clip won't fit over it.

[Eddie]

I thought skis were to designed to impact the snow...if you were skiing on the highway I might agree with Atomic. I'm with you I think they should honor thier warranty. I will not buy from Atomic now or ever. Ed

[jon]

That sucks! I busted some skis this year on rocks and it pretty shitty feeling. My guess is that Atomic isn't going to honor many warrantees from this area because of the incredibly bad snow fall earlier in the year. My good friend busted three pairs this season. He went skiing six times (he normally skis around 120 days). I know a lot of skiers that have busted skies this year so the companies have probably seen lots of attempted returns. I’d call Atomic and tell them to replace the skis, and tell them their actions will be posted in a public climbers forum, that should get their attention.

I busted the tip off some skis at Bachelor too if that makes you feel better!

Jon

 

[erik]

zeno,

i would recommend that you try to go through a second party to attempt your warranty issue. most companies will not deal with a private party. i reccomend pro ski service out of north bend. those guys can do about anything to a pair of planks.

they might even be able to fix it if the warranty issue is not resolved. you can also write atomic and plead your case. over the years i have had some similar things happen to me. if you can circumnavigate thier warranty nazi, you usually have a better chance for satifaction. companies are more likely to investigate something like this if you can explain in detail your situation. and maybe even exaggerate your situation if need be or try buttering them up with a sixer of deschutess' finest stout.

good luck!

 

[EddieE]

If anyone wants a different perspective (and more info) on this issue, find the thread at telemarktips.com

Zenolith, if you did get them overseas, you're out of luck. Atomic USA shouldn't be responsible.

[Cpt.Caveman]

Send the mofos something atomic in the mail

[Zenolith]

I did get them overseas but that is irrelevant since the refusal was not for that reason. Where I bought them was not mentioned in Atomic's correspondance to me (or mine to them).