Voile-USA

[ScottP]

I e-mailed Voile's customer service department because I need some new plugs for a set of hardwire tele binding risers. Within two hours I got an e-mail back saying they'd send me a set gratis. Maybe it's just me, but I don't find that kind of customer service very often. Good on them.

[Weekend_Climberz]

I sent a couple of Thermarest in to get patched up and when I got them back (they are all sent to Cascade Designs factory for repair) they didn't charge me, not even for shipping. They're local guys, too :tup:

[Billygoat]

I destroyed a Voile binding by hitting a tree. I sent it back to them with an explantion of my culpability and hoping to get an easy fix of a new rivet and they sent me a whole new one, gratis!

 

Very cool

 

I sent black Diamond a pair of new gaitors that fell apart and they offered to sell me another new pair for 40% off (they kept the pair I sent them) It took multiple phone calls and a letter to get a free replacement