the dood tried to get the thing done... he could have blamed the sewing company, but he instead took the blame on his shoulders... he could have just finished the bag late... he has every right to considering the circumstances... i am sure that hommes is feeling the same way that the oroginal poster is... the same thing happened to him, but he suffers double penalty... sounded like he was sorry adn tried to get it done on time, but simply couldn'e... how many times has a big retailer been late on their promise and done nothing in compensation? i have had this happen a few times... some of the better comanies will give you compensation and the worse one s will tell you tough luck... hommes in twisp did her one better... so more power to him...