This whole posting about Marmot not taking things back even if its new, has tags on it, and having the Marmot receipt is totally incorrect. We do ask for original receipts to find out at what price it was purchased so we know how much to refund the customer, and to be sure it was not stolen from us. Even if the customer has lost their receipt, and they know about when it was purchased, we are able to run a report on all of the like items sold during that time period and find an invoice for each one sold. As noted by others in this thread who have successfully returned items, the initial poster is mistaken and if there is a problem is welcome to talk to the manager. Hundreds of people have returned or exchanged products at Marmot each year without a problem which has always been the policy.