grandpa Posted June 8, 2012 Posted June 8, 2012 Ok, I'm most likely "preaching to the choir" here, but I wanted to acknowledge the excellent customer of Cascade Designs in Seattle. I had a couple of old thermorests that just would not quite stay inflated, and after some unsuccessful efforts to find the problem, I finally wrote to CD and asked if they were repairable, or even worth messing with. They said send 'em in (for evaluation, I presumed), so I did. Soon, within a week maybe, I received a small box, and what was inside? Yes, two NEW thermorests! That is well worth the price of initial purchase! So I looked on their website, and find lots of stuff that I wasn't aware of. Neat, I found a new supplier of stuff, and a great company it appears. Quote
denalidave Posted June 8, 2012 Posted June 8, 2012 Yep. I concur! They have always done me right and then some... Quote
montypiton Posted June 9, 2012 Posted June 9, 2012 thanks for the post! now I know what to do with my tired old thermarest!! Quote
denalidave Posted June 28, 2012 Posted June 28, 2012 Thought I would bump this thread up to give props to Garmont ... I have dealt with them twice in the past 6 months. The first was for a defective heart rate monitor strap. They sent me a replacement and it showed up a day later. I sent them an e-mail yesterday to see if the trail runners I bought a few months ago were warrantied. They told me they no longer carried that line, but hooked me up with a much nicer pair of approach shoes. I offered to pay the difference in price but they just called it even. In both cases, they were very fast and accommodating. I will be buying more of their gear from now on. Dave Quote
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