Jake_Gano Posted April 23, 2009 Share Posted April 23, 2009 (edited) Wrecked three of 'em this winter. Folded the teeth in. The first was my fault. I bottomed it out on some rock on ice that wasn't as thick as I thought. The second I was just trying to place in rock hard ice. That was in the middle of a long cold snap in January. I think it was -15f. The last was on a day of casual climbing last month. I was placing it in deep, wet late season ice. Maybe there was denser ice below the surface. It was about 35F. These were each 1-2 season old. I was using them side-by-side with Grivel and BD screws that had no problems. Anyone had the same 'luck'? Edited April 25, 2009 by Jake_Gano Quote Link to comment Share on other sites More sharing options...
MichaelLane Posted April 29, 2009 Share Posted April 29, 2009 (edited) Hi, Jake ... Give us a call ... we'll give them an inspection and see if they're warranty-covered. Probably are. Call Becky at 800.360.3990 for the Return Authorization number. --ML ______________________ Michael Lane Director of Sales & Marketing Omega Pacific Airway Heights, Washington Edited April 29, 2009 by MichaelLane Quote Link to comment Share on other sites More sharing options...
Dane Posted April 29, 2009 Share Posted April 29, 2009 Pretty cool that OP stepped up to do the right thing. Bet you'd be hard pressed to get Grivel to answer in person these days Quote Link to comment Share on other sites More sharing options...
DRep Posted April 29, 2009 Share Posted April 29, 2009 Obviously, Grivel North America is gone. Quote Link to comment Share on other sites More sharing options...
Dane Posted April 29, 2009 Share Posted April 29, 2009 Obviously, Grivel North America is gone. Ya, obviously. As good as the crew at NAG was at solving problems and doing the right thing, getting anything done now as far as warrenty issues go isn't so easy. Nice that OP stepped up, which was my point. Quote Link to comment Share on other sites More sharing options...
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