Dave_Schuldt Posted January 7, 2005 Posted January 7, 2005 I am a computer gumby, can someone explain this to me? I can understand the part about not rebooting the modem, but not turning off my computer. Will I have to do without the net for a day? I shure as hell am not going to stay logged into the net all day. > Dear Comcast Customer, > > We are always looking to serve our customers by continuing to improve > our service offerings. We want to make you aware of a planned network > upgrade - scheduled to take place this Sunday January 9, 2005 > between 12:01 a.m. and 12:00 p.m. Pacific Standard Time. > > During this 12 hour upgrade on Sunday January 9, 2005 between 12:01 > a.m. and 12:00 p.m. Pacific Standard Time, please do not unplug or > restart your cable modem, router or home networking gateway, or reboot > your computer. > > The upgrade is designed to enable our High-Speed Internet customers to > be among the first to access new information, entertainment and > communication services. It also is designed to deliver additional > network security and reliability, streamlined billing, and enhanced > customer support and installations. > > Turning off your computer during this time could potentially cause a > service interruption until the network upgrade is complete on Sunday > January 9, 2005 at 12:00 p.m. Pacific Standard Time. (Note: If there > is severe weather in your area, we ask you to make sure you follow > normal precautions and turn off and unplug your computer). > > We are available if you have any questions about this upgrade. You can > reach us through our Online Customer Service Center, or if you would > like to speak with a customer care representative, please contact us > at 1-888-COMCAST. > > Sincerely, Comcast High-Speed Internet Quote
foraker Posted January 7, 2005 Posted January 7, 2005 I got the same thing and think it's somewhat poorly worded. First, if, like me, you have their cable internet service, you *are* always on the Internet since you are connected through a cable modem. It's not like you have to dial up a connection... I think what they are concerned about is that you reboot your computer during this time, or turn off your cable modem. I mean to call them today and clarify but forgot. Quote
Couloir Posted January 7, 2005 Posted January 7, 2005 Offering YOU services is a way of saying, "we're modifying things so we can take more advantage of you. After all, we know exactly what YOU do on the internet, what TV channels you watch, and what commercials you hang around for; but more importantly, what channels and commercials you DON'T watch and we compile it ALL together in a neat little customized package ready to sell to the highest bidder. Oh, and we charge you up the ass for it. Any questions? Please read our privacy policy. Can't find it? That's because it changes daily to suit our marketing needs [read: you have no privacy]. Sincerely, Comcast" Beware my friend. Quote
Double_E Posted January 7, 2005 Posted January 7, 2005 Dave, you're being a paranoid liberal again. ALL this means is that, if between midnite and noon that day, you unplug/restart your modem, you could experience a service interruption until noon. big wup. wouldn't be the first time Comcast service went kaput for a bit. i've sometimes had it go down for a whole day or even two (all told, in the 4.5 years i've had @Home/AT&T/Comcast it's gone down about 1 out of 100 days). sometimes i've hassled them to get the 1- or 2-day credit towards my bill (which they will do), but sometimes i just say fukkit. waiting on the phone forever and punching the keypad again and again to navigate all their punkass automated menus just ain't worth it. Quote
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