Blown out grommet on Batura

[keenwesh]

I just inspected my Baturas (purchased new summer before last, used for a season and a half of ice, maybe 100 or so days total) The lower grommet that has to be tightened to keep heel lift to a minimum is tearing out in both boots. Here's a shot:

 

 

It works for now, but will blow out completely soon, probably when I'm out climbing. Will I have any luck talking to La Sportiva's warranty people or am I out the cost of a new pair of boots?

[iceclimber]

Can't imagine they wouldn't warranty them. Go for it.

[keenwesh]

update:

got the boots back after 6 weeks as is. they didn't even replace the blown out laces. said it was "normal wear and tear". They gave me a list of cobblers who'll repair them, none of which are in Bozeman, let alone MT. Needless to say I'm pretty pissed off, a $550 pair of boots should last longer than one and a half seasons.

 

Next time I buy a pair of boots they won't be LS... If they'd gotten them back to me in a week or two I wouldn't be nearly as ticked off, I could have taken them to a cobbler and gotten them fixed before the hyalite road closed, instead they cut my season short a month and a half and unapologetically do nothing for me.

 

Maybe I'm just a whiner, but I buy my own gear on a student budget, I can't afford new shit every two years.

[RafalA]

That sucks, thanks for the update.

 

They should last longer, imo. If the sole and outer are still in good shape, there is no way any of the inner components should be giving out.