North Face Tent Warranty repair: thumbs up

[RichardKorry]

My well used 14+ year old NF Tadpole (I bought it used in 1991) is still working well except for the zippers. The sliders were wearing out and it was starting to get difficult to prevent the zipper from separating. I brought it back to the Seattle NF store for a warranty repair and got it back with new zipper and pulls in 2 weeks.

 

So even if NF just makes poser gear these days they still stand behind their good stuff from long ago...

 

I bought their new version, Tadpole 23, last year but took it back to Return Every Item. The quality just isn't there anymore. They used to cut the tent materials so the tent would get taut when you set it up. Now they cut it with lots of slack so you need to pull all the webbing tighteners to tighten it up and it still isn't really taut. And it was almost a pound heavier than the old one = about 5lbs rather than just over 4lb.

[Cobra_Commander]

And it was almost a pound heavier than the old one = about 5lbs rather than just over 4lb.

 

Conrad Anker should change his name to Conrad Anchor.

[Kraken]

I brought my North Face Nebula up to Rainier and used it. On the way down somewhere in between 9000 feet and Pebble Creek my poles came loose and fell off my pack. If I contact NF, will it be easy and cheap to get a replacement set of poles for my Nebula?

[wfinley]

I have a NF Aerohead that is maybe 12 years old -- I've sent it back to NF twice, and twice ordered new parts for it. Once b/c it was destroyed by rednecks (while i was in it), once b/c due to an accident the tent was cached (I had taken it down and stuffed it) at 17,000 on Denali for a year and twice becasue I either lost gear or becasue the fly had gotten eaten out by high altitude sun. Every time NF replaced or repaired everything with no questions and minimal costs. The same goes for my sleeping bag (which was also cached on Denali for a year) - they replaced the bag - no questions asked. Their warrenty dept rocks hands down!

 

True they have started making some poser gear (I bought a jacket some time back that had a sewn in sunglasses cleaner - how bogus is that?) - but the VE25 is still the choice for thousands of climbers.

 

Clint - call NF and explain what happened (it doesn't hurt to rave about how you love their gear) and they'll get you a new set of poles for cheap.

[JoshK]

Once b/c it was destroyed by rednecks (while i was in it)

 

OK, you can't leave us hanging...you need to tell that story!