Props to Cascade Designs/MSR

[jjd]

Not sure if this belongs here or in Gear. I have to give credit to CD/MSR for keeping a simple warranty request simple: I broke two tent poles on the Fury tent I bought a few years ago and wanted to get them replaced. I didn't have a receipt because I bought the tent from a rep, which they could have used to avoid fulfilling the warranty (original receipt is one criteria for the warranty). Instead, I just sent the broken poles in; I had the new poles show up on my door from UPS a week later. This was not a complicated request, but props go to them for keeping it that way. Keep it up.

[Bug]

Similar story here. Right on MSR!

[kweb]

I have walked into MSR Seattle on two occasions with broken gear and no receipt in hand. Both times walked out with new or repaired gear, no questions asked.

 

MSR is AWESOME!!

[subrookie]

I had a horrible first time experience with my stove at Rainier the other day, but after some cussing, kicking, poking, multiplyering it to death it finally worked. I wish the retail store was open later so I could drop stuff off for repair on my way to work. My gripe is that their sleeping pads don't handle water well. I use mine for 2 week canoe trips and climbing but the foam always seperates. I can't bitch about their customer service though, I haven't given them the chance.

[Spencer]

I called MSR regarding the new Reactor stove I had used only twice and it started spitting and sputterting and released a huge fireball ( basketball size) AHHHHHH! as I was trying to light it, with this stove their is no fixing it in the field, a MSR rep was very helpfull and offered to pay for all shipping replace it with no questions asked even though I had no reciept, I ended up taking it back to REI where of course they also took it back, the MSR rep called a little dissapointed that they couldn't deal with it. Two thumbs up for effort.

hopefully REI didn't sell that stove, I did tell them the problem.