REI has wandered far from their roots. As a former employee (Master technician) at a large west coast REI I have seen from the inside what that organization is about. Thinking I had landed a career with an outstanding outdoors company when I was hired I quit a year later being unable to put up with the mentality of REI. I have been a member of "the co op" for 30+ years and have seen REI grow from being a store run by climbers, skiers and paddlers; experts in their field, to being another big box not any different than Gart's or GI Joes. It is to bad. They can not be changed I fear, from within nor without. Best to be avoided. Support your local specialty shops.