Great experience w/ MSR re damaged h20 bag . . .

[Jonathan]

Hi all,

 

I dropped and fatally punctured my trusty, algae-encrusted MSR camelbag. Really liked it as it was tougher and lighter for mountain and cycling trips and Golden Gardens BBQs/wine drink ups than some other product that is also named after camels or goats or civets. OK, early morning before tea--icy bag, cold fingers, gravity, sharp rock . . . you get the picture. I mailed MSR, and told them as much and asked how to repair. The next day (whoa! very prompt) they sent a note saying just return the damaged bag, they even provided printable labels. They wrote that they would be concerned about the adhesive I might use (I was thinking something with ShoeGoo and duct tape, actually), and that "we'll take care of you." I expected a charge, seems only fair, was my bumbling afterall. They replaced the bag, no charge! Humorously, the replaced it with a "Dromolite," that features a kind of handle for butterfingers like me.

 

Free product replacement for something that wasn't their fault and a belly laugh to boot!

 

Very cool, IMHO.

 

Jonathan Pryce

Seattle, Wash.

 

[chirp]

Nice on them and grats to you. Good service is rare these days and peeps backing up their gear anytime is to be applauded.