Ah...yes...a fellow gear-garage shopper! The "X" marks actually mean "used." Having said that, yes, some used gear is returned because they have been scratched and dented, but some used gear is returned for other reasons....like "didn't like fit" or "jacket didn't breath enough" or in the case of this bag..."too cold." This bag is in primo shape. The norm for gear in primo shape is REI marks it down to just under 50% off. True, sometimes you really score and find something for way cheap, but those items usually have something wrong with them. I got this item for a little under the 50% price.
Anyway...bottom line...anyone who's looking for a subzero bag will find a deal in this bag at the $220.00 that I am asking. The thing in virtually new.
Thanks for the reply!