I think alot has to do with where you buy. I used to work for REI and we returned some CRAZY stuff. One time we returned ONE (not one pair) old cross country ski boot and replaced it with a new pair because the lady was dissatisfied. With REI though, they can look up you're purchase history if your a member and see if you return crap all the time, or if you buy tons of stuff, and base decisions on that. I will still pay a little extra and buy from them because of thier return policy.......if I can't find it on ebay for cheaper ;-)