Spain introduces limits on losses per session in new gaming restrictions
Spain's gambling regulator, Dirección General de Ordenación del Juego (DGOJ), has opened a consultation on new online gambling regulations, which include loss limits for each online casino session and new rules for high-cost players.
It has unveiled the proposal to gather feedback from stakeholders, who have until the August 9 deadline to respond.
The rules set out a number of requirements and restrictions for gaming operators, with a wide range of measures to be introduced in the process of registering and playing with an operator.
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For example, for casino games, players must set a time and net spend limit for each gaming session before it starts.
These configurations must be entered for each gaming session and cannot be changed during the session. In addition, the specified values will not be saved and predetermined values will not be available, so the client must enter limits each time they play one of these games.
When setting time and spending limits, clients should also be given the option to temporarily limit access to future sessions if an upcoming session automatically ends as a result of reaching any of the limits they have set.
Any sessions started within 60 minutes of the previous session closing should be accompanied by another message from the operator explaining how little time has passed since the player's previous session.
During any casino gaming session, players must receive at least one message every 30 minutes containing objective information about their gaming behaviour during the session, such as game time, bet size or net loss.
There is also a prohibition on "losses disguised as gains", where a result leading to a possible net loss may be perceived by the buyer as a profit because of the way it is presented. Messages intended to encourage further play after a loss, such as "you were close!", are also prohibited.
Customers must set a maximum loss limit for the next 24 hours of betting activity before they wager.
Once the maximum loss limit has been reached, players cannot change their limit until 24 hours after it has been set.
In addition, operators must provide each customer with a monthly gaming report, including the number of site visits, deposits made, account history, balance history and any changes to deposit limits set by the customer.
Customers will be considered "active players" if they have reached at least 50% of the maximum daily or weekly loss limits set out in the Spanish gambling regulations for three consecutive periods. For players under the age of 25, their gambling will be considered intense if they reach 25% of the maximum limits in two consecutive periods.
Any customer who is determined to be an active player must, within 24 hours of reaching the threshold to be considered as such, receive a specific and differentiated message informing him of this.
The message must contain information about the player's relationship with the games and must include data such as amounts deposited, time spent online, accumulated losses and any other information that the operator may deem relevant to a specific customer.
These players should receive a monthly game report, which operators will be required to provide to all customers by email or any other traceable form of communication.
Active players will also be prohibited from using credit cards to fund their gaming accounts.
Other special measures have been introduced for young players (under the age of 25). They must receive additional messages related to gambling risks and are prohibited from participating in customer value schemes or receiving any gifts, benefits or rewards from operators.
In addition to the proposed regulation to create a safer gaming environment, earlier this week a plenary meeting of the Gambling Policy Council, chaired by consumer affairs minister Alberto Garzon Espinosa, approved conditions under which Spain's autonomous communities would integrate their individual - exception registers into one centrally managed register under DGOJ.