Membership Position - Vertical World

[Vertical World]

Seattle Vertical World - Membership Coordinator Position Description

 

Responsibilities:

 Defining and interpreting company membership policies and procedures in coordination with managers and business owner.

 Processing new memberships, including data entry, managing billing, keeping accurate records, and issuing membership cards.

 Processing all membership changes, including freezes, cancellations, new account information, etc.

 Training and managing staff on all membership procedures and policies, including membership sales.

 Maintaining and updating all membership contracts and forms, in coordination with managers.

 Maintaining member/prospect database and supervising all data entry and filing procedures.

 Handling all customer concerns, questions, problems, and disputes surrounding membership issues and billing using excellent customer service skills.

 Generating reports, queries, and mailing lists from the member/prospect database.

 Billing Vertical World Team members on a monthly basis.

 Evaluate membership sales and growth, and develop plans to stimulate membership sales.

 Other general responsibilities, including front desk, belay checks, retail, facility maintenance, and climbing instruction.

 

Desired Qualifications:

 Excellent customer service and communication skills, including conflict management skills, and experience dealing with challenging customer situations.

 Excellent organizational skills and attention to detail.

 Database experience, including configurations, queries, and reporting.

 Ability to work independently.

 Experience managing/supervising others.

 Current CPR and first-aid certification.

 Experience rock climbing, teaching, and instructing in outdoor settings is preferred.

 

Commitment and Compensation:

 This is a full time position (30-40 hrs/week). A flexible schedule and availability some weekends and evenings is required.

 Pay is dependent on experience. Rates are hourly.

 Free gym membership and discounts on climbing gear

 Health benefits available after 90 days full-time.

 

To Apply:

Please send or drop off a cover letter and resume to:

Adam Pessl

Seattle Vertical World, 2123 W. Elmore St., Seattle, WA 98199

206-283-4497; adam@verticalworld.com

Edited May 2, 2007 by Vertical World