Thumbs up for Yakima

[mtnear]

Own a Yakima ski rack... Powderhound 6. Purchased late 2000. Put it on for a trip last week... had some trouble with it as the clasping mechanism (specifically the red piece that encases the locks) had cracked on one of the units. Turns out it was beginning to crack on the other unit as well.

 

Fairly pissed, I called up Yakima warranty... not expecting much. (I never registered the product, and long since discarded the receipt.) The rep took my information, informed me that no replacement parts existed for this model, but that she was sending me out a new one from stock immediately. Supposedely there was a "defective" batch produced in the past. (Personally I think it's poor design - but whatever, I'm getting replaced free of charge.)

 

I was impressed. They stood by their products, no questions asked. No hassle, no receipt.