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FishProducts

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Posts posted by FishProducts

    fishproducts ??

    in The Gear Critic

    Posted

    my main point now is less of what happened with my gear - but rather fish's 1st reaction to my complaint. the reason for going to small business in my mind is that they still (usually) hold to the "customer is always right" mantra. fish knew they had an unhappy customer and istead of trying to smooth that over and make sure i was happy "hey, sorry the stuff is late...what can we do to get your business again? how bout a free hat?"

     

    instead it was lashing out at me and telling me i was wrong. and, btw - no follow up to see if i'd gotten the gear etc etc.

     

    i ordered gear and got it at the last minute. this is customer service

     

    if i ordered gear and got it asap and or was shown some more effort in making up for it being last minute - that would be GOOD customer service.

     

    Holy cow man.... I found out you were pissed when other customers directed me to this site to look at the banner of "FISH STINKS" that you launched. After that headline all bets are off. You got your stuff before your "drop dead date". It was a "maybe" to get it to you early. I told you this at the time. Maybe we just don't do enough hand holding to suit your needs. Flip it over a few more times but remember the facts: your gear was there BEFORE your drop dead date. You tried to trash us on an internet forum before contacting us for a solution. I'm done here...

    Russ

    fishproducts ??

    in The Gear Critic

    Posted

    As I just explained in an email to "underworld".... these forum assassinations really suck. I hate to have to defend against them, and nothing really good comes from them on either side.

     

    Here are the facts:

    He did order early.

    I tried to get the swag to him early, but it did not work out. The key word here is "early". Sometimes things just don't get out the door and other things will take precedent.

    His "Drop Dead Date" for receiving the order is May 17th so he can make his trip with the gear. Key words here are "May 17th". That is in 7 days.

    His gear is on the way and will probably be there tomorrow, May 11th. I'm not the postman, so I can't be sure of this.

    So if you boil it all down, he has the stuff about 5 or 6 days BEFORE his trip. I hardly think that makes us "STINK", and this particular instance is hardly a case for landing thousands of pairs of eyes onto an internet forum post that proclaims we "STINK". In fact, it is posts like this that flat out piss me off. No real name, missing some real facts, and just tossed out there to float around on the web forever. Have more respect for the permanence of the medium before spraying or as you put in your email that I received earlier this evening, "hey man...sorry to dis... just itchin to have my gear and leaving soon (SOON) for yosemite. i'll rave about the gear when i get it - just went on a quick rant. I don't/didn't have the intention to tarnish the name."

     

     

    Great first post for us here on your forum.

    yours,

    Russ Walling

     

     

     

     

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