I ordered a 45 L pack from Graham a couple a couple weeks ago. When I got it I realized the size medium was to big. I sent Graham an email saying it was coming back to trade for a smaller size. He responded back within 48 hours. He also had the smaller size returned to me within a week even with all the stuff going on in his shop. He also answered the phone himself , and took a few minutes to talk to me each time I called. How many big companies can you say that about. Great gear, great guy.
Side note. I'm flying out tonight for a couple of days climbing on MT Hood probably Leutholds or Reid head wall. Any body have any weather reports for the next couple of days to share?