Jim Posted January 3, 2011 Share Posted January 3, 2011 Picked up new tele set up recently - bindings at Marmot and skis/boots at REI. Neither shop had everthing I wanted. When going to mount the bindings I discovered that the heel plate and adjustment pins (22 Designs Axl) were missing out of the sealed box. Marmot quickly discovered that many of their boxes were missing the same - but they got me replacements the same day. We came to the conclusion that 22 Designs must have hired some stoners for the holiday rush. Surprisingly I had a great salesperson at REI who was an experienced tele skier, knew the setups well, and provided a great perspective. Quote Link to comment Share on other sites More sharing options...
nhluhr Posted February 20, 2011 Share Posted February 20, 2011 I had called around to a couple local ski shops looking for a replacement part for one of my bindings. One shop just flat out refused to help while the other, although seemingly willing to help, didn't follow through and left me with a still-broken binding. I wandered into Marmot Mountain Works on the way back from the mountains one day on chance and not only did they have the part I needed, but had two of them, with improved screws that wouldn't allow the part to fall off again (heel lift on G3 Onyx). They also provided them free of charge since I had bought the bindings there. I resolved then and there that I'd never go to the 'other' shops and I'd do all my shopping at SA, FF, and MMW from now on. Quote Link to comment Share on other sites More sharing options...
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