Jump to content
  • Announcements

    • olyclimber

      WELCOME TO THE CASCADECLIMBERS.COM FORUMS   02/03/18

      We have upgraded to new forum software as of late last year, and it makes everything here so much better!  It is now much easier to do pretty much anything, including write Trip Reports, sell gear, schedule climbing related events, and more. There is a new reputation system that allows for positive contributors to be recognized,  it is possible to tag content with identifiers, drag and drop in images, and it is much easier to embed multimedia content from Youtube, Vimeo, and more.  In all, the site is much more user friendly, bug free, and feature rich!   Whether you're a new user or a grizzled cascadeclimbers.com veteran, we think you'll love the new forums. Enjoy!
Sign in to follow this  
powderhound

props to BD

Recommended Posts

just wanna say that they really take care of their customer.

I had a broken .1 cam that I sent to them and they offered to replace it with one of the new C3's for cost and they reslung and re triggered an older bd #1 for $15. cheers :brew:

Share this post


Link to post
Share on other sites

Totally agree...Black Diamond makes great gear and backs it up well. I've only had one BD product that failed me, their gaiters that broke a strap on my third climb of the season 2 years ago.

Share this post


Link to post
Share on other sites

BD's great. I bought a pair of clip-fix skins last year and couldn't get the cam lock to lock. Send BD an e-mail, got a personal call back the next morning; guy on the phone says "I'll just comp you an STS tail kit. Got it in the mail a couple days later. Nice!

Share this post


Link to post
Share on other sites

these guys are outstanding. i snapped the tip of my trailshock pole and the guy in the warranty department mailed me out a new replacement piece for free. Because of how i was taken care of I am willing to throw down $$$$ on one of their bibler tents. if only other companies took a page from their book!

Share this post


Link to post
Share on other sites
just wanna say that they really take care of their customer.

I had a broken .1 cam that I sent to them and they offered to replace it with one of the new C3's for cost and they reslung and re triggered an older bd #1 for $15. cheers :brew:

 

So you sent in a #1, got your number 1 (ok it was a refixed one) AND a new C3...you got 2 cams back!?

 

Did I read that right Bryan? 2 cams? $15? That's great! I bet they looked at your cam when it got there and said, "damn, this guys been getting some high mileage on our gear!" :lmao: They probably didn't want to fix up your cam as it was so beat to shit from regular use, that's what is so remarkable here in this story, and then they still took care of it ++, nice.

Share this post


Link to post
Share on other sites

Totally agree, big ups to the BD folks. I have blown up and they have replaced:

Megamid pole snapped under big snow load.

Carbon fiber ski pole snapped when I skied across it during gully thrash.

BD Sphynx pack buckles blowed up during big avalanche ride.

Bibler Fitzroy pole snaps/straps which have fallen off quite a few times.

 

They stand behind their gear completely and I have always been treated more than fairly.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

Sign in to follow this  

×