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Moosejaw.com experience


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Just a few words of caution regarding my recent experience with www.moosejaw.com

 

I ordered a new Bibler Fitzroy tent + vestibule through Moosejaw.com in mid December after seeing their advert here: http://www.spadout.com/store.php?stpr_id=725 The savings were compelling so I took a chance. Unfortunately, several weeks after placing the order and the immediate $721 charge to my credit card I was advised that the tent was "back-ordered from the vendor (i.e., Black Diamond) and would take at least 4 weeks for delivery" Staff have admittedly been very personable, but sensing I was being shafted (as in we're out of stock and will no longer honour the advertised price) I cancelled my order a few days back and have since purchased through e-OMC (I ordered it from http://www.e-omc.com/catalog/products/2528/Bibler-Fitzroy-Tent.html yesterday on-line and it was shipped today - stellar service) for a few extra dollars than the Moosejaw.com price.

 

With some luck I hope to see to a refund show up on my credit card relating to the cancelled Moosejaw purchase.

 

Caveat emptor.

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I'd advise you to dispute the charge with your credit card company before dealing with Moosejaw any further. Once that process is started the retailer will become AMAZINGLY more attentive.

 

I had shitty warranty service from Moosejaw. Was a pain to contact them, then they sent the boots to the wrong address and told me to "chill".

 

Only bothered with them at Christmas this year because they offered free 2-day and 20% off. Only 1 of the "instock ships tomorrow" made it by Christmas :rolleyes:

 

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  • 2 months later...

I've bought a few things from them recently. Most obvious was two on-line price matches which they honored on the phone and went one better which ended up me saving another $100 total beyond the price match. (Nomic @$189 ea) Still not sure how that happened. Big ticket items are usually easy enough to get a discount on by 10 to 20% from my little experience. My only bitch is the web site is slow, as is their shipping. But from your experiences I have been warned.

 

Going to look into another price match on Monday since shipping has been free to this point.

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I've only had good experiences from these guys. Very easy to find coupons to get an 10-20% off. I've done multiple returns, exchanges, etc., nothing but good things to say. Although, I've never had to deal with backordering or price matching.

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I've had a similar experience with them putting an order through, then saying they won't honor the price. Basically after 2 weeks of increasingly stern, relentless emails they finally caved and gave me the discounted price.

 

They were a pain in the ass and didn't seem to care that they'd confirmed the order AND charged my card. The people I talked to on the phone always seemed nice, but were either not helpful or lying through their teeth. Unless the discount is 80%+ I won't bother with them after my experience.

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Actually, I felt like I was reading my own post here. I did the exact same thing above. I had to ride them and ride them. They did finally send the tent - but not the FREE ground cover they promised. It was a good deal but it took 4 months. They kept giving me runaround. They shouldn't advertise prices and shipping if they can't deliver. They have a funny attitude but it doesn't make up for not delivering products in a timely manner. I will no longer shop there.

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Here is my follow up:

 

Guess I am the lucky one. Did a price match with EMS's web site over the phone on Monday. Order was delivered Friday.

 

Never paid retail at Moosejaw for anything and haven't had a problem with any of the four orders.

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