ScottP Posted December 20, 2005 Share Posted December 20, 2005 I bought a pair of Leki adjustable poles from a private party online a while back and got burned in that the grips were switched out for some cheap, useless version. I e-mailed Leki customer service about replacements. They responded that I should call the 1-800 number to order them and that the replacements would be $20.00. This seemed a really good deal. When I called, I got the impression I was contacting a mom-and-pop organization when the women answered the phone with, "Hello?" I told her what I wanted and she said she had to talk to the warehouse guy and could I hold a moment. "Sure." I said. She literally set the phone down and a few minutes later came back, told me they were in stock and proceeded to get the shipping info. After I gave her the address, I mentioned that the e-mail said the price was $20.00. She said, "No, these will be under warranty." With that she thanked me for calling and 10 days later I got my free pair of brand new Leki Lawisond grips in the mail. The true meaning of "customer service" is not yet dead. Quote Link to comment Share on other sites More sharing options...
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