Wow, coldfinger it seems like you have something personal in this discussion! I'm only weighing in because I was in the market for a F&L pack earlier this year and did a bunch of research. I came across enough complaints about CILO packs that I decided to get a CCW pack instead. To be clear, I don't own a CILO pack, and do not have any personal experience with them, or the company, but I read enough complaints online that I was sufficiently worried about getting one of their packs. You know what they say about where there is smoke, there is fire... even a quick search of cc.com, mp.com, and rc.com bring up enough complaints about CILO's packs falling apart, blown seams, and craptastic customer service to make anyone think twice about dropping a couple of bills on a pack. From what I've read, unfortunately, it seems G2G's experience is probably not that unique.
On the other hand, I did not find a single person complaining about Randy or CCW. My interaction and purchase of my CCW pack was quick, smooth, and efficient. I'm happy with the customer service, and even happier with my pack.
+100 CCW.