Site Slowness and Problems

Posted by: jon

Site Slowness and Problems - 03/14/11 01:39 PM

Hi Everyone,

Our host has been experiencing some major problems for the last 12 hours. We are sorry for inconvenience but we're sure your employers appreciate the increase in productivity.
Posted by: obwan

Re: Site Slowness and Problems - 03/25/11 05:49 PM

Has something changed recently? I used to be able to add icons on my replies - any ideas?
Posted by: sobo

Re: Site Slowness and Problems - 03/25/11 06:05 PM

Don't know what's happened on your end, but when you finally able to add them again, you'll be so icono(c)lastic... whistle
Posted by: jon

Re: Site Slowness and Problems - 03/25/11 09:38 PM

It appears that some buttons have stopped working in Safari. We'll look into it.
Posted by: jon

Re: Site Slowness and Problems - 03/26/11 02:51 PM

I've figured out the problem. I have not tested to see how many browsers this affects, but in Safari there seems to be an incompatibility between the twitter feed box and the reply icon set. I've disabled the twitter feed until there is a workaround. I know you are all crushed grin
Posted by: jon

Re: Site Slowness and Problems - 02/21/12 05:02 PM

We're having some server troubles today, sorry for the slowness. We have everyone in our corporate office working on the problem.
Posted by: JasonG

Re: Site Slowness and Problems - 02/21/12 09:36 PM

You have the dog working on it too? wink
Posted by: jon

Re: Site Slowness and Problems - 02/28/12 05:30 PM

We now have the dog on the problem. We are sorry for the continued problems. Some of our database queries are taking up to 91 seconds which is totally unacceptable.
Posted by: jpl

Re: Site Slowness and Problems - 02/28/12 08:19 PM

curious, what are you guys running on?
Posted by: Buckaroo

Re: Site Slowness and Problems - 02/29/12 12:55 AM

Originally Posted By: jpl
curious, what are you guys running on?


hamster wheels, I warned them about not feeding them enough
Posted by: jon

Re: Site Slowness and Problems - 02/29/12 08:38 AM

Originally Posted By: jpl
curious, what are you guys running on?


We have are on a dedicated dual core 4Gigs ram, standard LAMP setup. Our db is on a shared DB server. We are looking at moving the DB onto the dedicated and putting nginx in front of apache to serve static content.
Posted by: jon

Re: Site Slowness and Problems - 02/29/12 06:38 PM

It looks like we have some of the issues worked out for the time being. Please don't hesitate to let us know if you run into performance issues.
Posted by: sobo

Re: Site Slowness and Problems - 02/29/12 09:59 PM

Originally Posted By: jon
Please don't hesitate to let us know if you run into performance issues.
These little babies will fix that. smile

Posted by: Dane

Re: Site Slowness and Problems - 02/29/12 10:29 PM

Server is still really slow connecting for me and keeps logging me out.
Posted by: snoboy

Re: Site Slowness and Problems - 03/01/12 07:31 AM

another 503 as few minutes ago.
Posted by: CaleHoopes

Re: Site Slowness and Problems - 03/01/12 07:33 AM

I've also noticed some performance issues. What's the database backend? Possible there's some indexing issues? I'm sure you have enough space but are the queries which bring up posts indexed correctly?
Posted by: jon

Re: Site Slowness and Problems - 03/01/12 10:45 AM

MySQL. We've had a DBA look into things. The problem is we have some pretty expensive queries, mainly the forum search query. I've been working on moving the forum search over to Solr which is insanely fast. We are also looking at moving the db onto a separate VPS or maybe a dedicated.
Posted by: jon

Re: Site Slowness and Problems - 03/02/12 12:27 PM

I've had to make a temporary change to our search function. The biggest range you can search now is just 1 year. I will change this back after we get a better handle on this.
Posted by: jon

Re: Site Slowness and Problems - 03/05/12 01:37 PM

It looks like we are back up!

I'll have more about this and what we are trying to do to rectify this tonight.
Posted by: jon

Re: Site Slowness and Problems - 03/05/12 07:33 PM

Hey Everyone,

As I'm sure everyone has noticed we've been having some problems the last week or so which culminated in today's downtime. There are two issues behind this.

First, our database for the forum has grown in size to the point where some of the queries are bogging down the database server. As a short term solution we are looking at getting our databases on some better hardware.

Second, our web host, who we've been with for 10 years, appears to be having problems keeping up with their growth. They have served us well (no pun intended), but it's time to find something that fits us better. Before these issues even came up I started looking at our options, and we are still evaluating those. I'm hoping to get our servers in Seattle to remove one weak link in this puzzle.

There is actually one last issue. There might be a misconception that there are several of us working full-time running cc.com, which is far from the truth. There are two of us right now, just Porter and myself, and we keep this up, dealing with host issues, tech support, help desk support, all the non-sense, in our spare time. So with that in mind I hope everyone can hang in here with us as we work through these server issues.

Thanks!
Posted by: JasonG

Re: Site Slowness and Problems - 03/05/12 08:58 PM

No worries. I certainly appreciate all the hard work that goes into maintaining the site, esp. since this isn't your real gig. When cc.com goes down, it just serves as a reminder that I need to get a life. I need that every now and again. grin
Posted by: jon

Re: Site Slowness and Problems - 03/09/12 12:08 PM

Things seemed to have stabilized a bit so we have upped the search range back up to 11 years. We are still working on getting onto some faster hardware.
Posted by: jon

Re: Site Slowness and Problems - 03/19/12 09:22 AM

We are sorry for the downtime this morning. We just moved our databases onto newer faster hardware but obviously there is something not right. We'll get it figured out. Thanks for the understanding.
Posted by: jon

Re: Site Slowness and Problems - 03/19/12 05:48 PM

Can people report any downtime or slowness to us, either here or in a PM. Performance seems to be pretty good right now but some feedback would be nice.
Posted by: JosephH

Re: Site Slowness and Problems - 03/21/12 02:49 PM

Now you're talking...nice speed boost.
Posted by: jon

Re: Site Slowness and Problems - 03/22/12 03:28 PM

Yeah, I think things are much better. I just did a stress test and it handled it pretty good, no downtime.
Posted by: Water

Re: Site Slowness and Problems - 03/23/12 03:53 PM

today it seemed down/slow quite a bit this afternoon..
Posted by: jon

Re: Site Slowness and Problems - 03/23/12 03:57 PM

Our host had another big outage. It's time for us to move on.
Posted by: wayne

Re: Site Slowness and Problems - 04/28/12 06:39 PM

Am I the only one who gets this platform,twitter pop-up certificate?
Posted by: Tyson.g

Re: Site Slowness and Problems - 04/28/12 06:52 PM

@ Wayne
I was going to say yes, then I got it too.
Posted by: jon

Re: Site Slowness and Problems - 04/28/12 10:57 PM

We'll look into it. Thanks.
Posted by: wayne

Re: Site Slowness and Problems - 05/02/12 07:57 PM

me-Jon it appears to be an issue with safari and security. Here is the blocker word for word, Wayne

Safari cant verify the identity of the website "Platform.twitter.com".
The certificate for thes website was sighned by an unknowncertifying autheority. You might be connecting to a website that is pretending to be "Platform.twitter.com", which could put your confidential information at risk. Would you like to connect to the website anyways?
:3 options: Show certificate, Cancel, continue


me-I click on the question icon and I get:

If your certificate isnít being accepted
If a certificate is not accepted, it may have expired or it may be invalid for the use to which it is being applied. For example, some certificates may be used for establishing a secure connection to a server, but not for signing a document.

The most common reason a certificate isnít accepted is because the certificate authorityís root certificate isnít trusted by your computer. To trust a certificate authority, it must be added to a keychain, and the certificate trust settings must be set.

To add a certificate authority to those trusted by your computer:


Obtain the root certificate from the certificate authority. Some applications (such as Safari) display the root certificate as part of an error message you can simply drag the root certificate icon to the desktop.


Drag the certificate file onto the Keychain Access icon or double-click the certificate file.


Choose a keychain from the pop-up menu and click OK.

If youíre asked to provide a name and password, type the name and password for an administrator user on this computer.


Select the certificate, and then choose File > Get Info.


Click the Trust Settings disclosure triangle to display the trust policies for the certificate.


To override the trust policies, select new trust settings from the pop-up menus.



me-I have tried many thngs to get rid of it but it keeps popping up most of the times I click on this site, Thanks for looking into it, Wayne
Posted by: wayne

Re: Site Slowness and Problems - 05/08/12 07:15 PM

Seems to be fixed now, Thanks
Posted by: jon

Re: Site Slowness and Problems - 08/25/12 01:13 PM

Sorry for the downtime folks! The CPU fried in the server. Too many awesome trip reports.
Posted by: jon

Re: Site Slowness and Problems - 09/06/12 04:01 PM

Sorry about the downtime. Again. Our host is having some issues.
Posted by: jon

Re: Site Slowness and Problems - 03/20/13 09:09 AM

Sorry for the downtime yesterday, folks. North Korea attacked our datacenter in Los Angeles knocking out the power and frying both the routers for our host.
Posted by: denalidave

Re: Site Slowness and Problems - 03/20/13 09:28 AM

Originally Posted By: jon
Sorry for the downtime yesterday, folks. North Korea attacked our datacenter in Los Angeles knocking out the power and frying both the routers for our host.
Was it because of the The N. Korean Thread???

Thanks Trashie.
Posted by: keenwesh

Re: Site Slowness and Problems - 04/14/13 04:20 PM

howdy mods.

the homepage of CC is freezing up whenever I go to it. I can use the forums (obviously) but I have to enter the exact url.

anyone else having this problem?
Posted by: Drederek

Re: Site Slowness and Problems - 09/19/13 08:39 AM

So how do I delete giant pictures from a thread so I don't have to slide the text back and forth to read it? Shrinking the text down doesn't really work for me Thx.
Posted by: skykilo

Re: Site Slowness and Problems - 09/27/13 02:44 PM

Nevermind.
Posted by: boadman

Re: Site Slowness and Problems - 10/29/13 12:39 PM

The Ford banner doesn't let me access my pms. I use firefox as a browser. The drop down menu is behind the banner, and i can't click on the message option without clicking the add.
Posted by: tvashtarkatena

Re: Site Slowness and Problems - 12/27/13 11:01 AM

Running Google Chrome. The top banner ad blocks the My Stuff pull down. Foreground/backround issue.
Posted by: Tyson.g

Re: Site Slowness and Problems - 12/27/13 11:54 AM

Was occuring with IE10 as well yesterday but today no issue.
Posted by: tvashtarkatena

Re: Site Slowness and Problems - 12/27/13 12:37 PM

It seems to come and go.
Posted by: dawuda

Re: Site Slowness and Problems - 01/17/14 03:38 PM

Not sure what can be done about it, but almost every time I browse this site with my android I get a malware/virus attack. I googled what showed up on my screen and it came up with this.

http://blog.jasonsamuels.net/post/72183587582/this-is-what-android-malware-looks-like

Hope someone can block this pop up/ "ad"

thanks